Shipping Policy

1. General

This shipping policy applies to all orders placed with Scentiva Wholesale , a trading name of OS International BV
(Chamber of Commerce: 78042127, VAT: NL861243213B01), located at Kalsdonksestraat 79, 4702 ZB Roosendaal, The Netherlands .

2. Terms of Delivery

2.1 Standard delivery

Unless otherwise agreed in writing, we deliver Ex Works (EXW) Roosendaal, Netherlands in accordance with Incoterms 2020 .
This means that the risk passes to the buyer as soon as the goods have been made available at our warehouse.

2.2 Other terms of delivery

Other delivery terms (FCA, DAP, DDP) can be agreed upon request and will then be specified separately in the order confirmation.

3. Processing time

3.1 Working days

Orders are processed on working days (Monday to Friday, excluding Dutch public holidays) between 09:00 - 17:00 .

3.2 Processing times

• Orders placed before 12:00: processed on the same working day

• Orders placed after 12:00: processed next business day

• Products in stock: 1-2 business days processing time

• Made to order products: 7-21 business days processing time

3.3 Note

Processing times do not include transportation time.

4. Delivery times per region

Estimated delivery times from dispatch:

Note: Delivery times are approximate. Delays due to customs, weather, or force majeure are beyond our control.

5. Shipping costs

5.1 Determination of shipping costs

Shipping costs depend on:

• Weight and volume of the shipment

• Destination country

• Selected shipping method

• Additional services (such as insurance, tracking)

5.2 Indicative shipping costs within the EU

• Netherlands/Belgium (standard pallet): €45-€85

• Germany/France: €95-€150

• Poland/Czech Republic: €120-€180

• Ukraine/Romania: €180-€280

• Italy/Spain: €150-€220

5.3 Exact costs

Exact shipping costs are stated in the quotation or order confirmation.

5.4 Free shipping

• Orders above €2,500 to the Netherlands and Belgium

• Orders over €5,000 to Germany, France, Poland

• For other countries on request

6. Shipping Methods

• We work with reliable transport partners such as:

  • DHL Express / DHL Freight

  • DPD

  • GLS

  • Regional courier services

• The choice of carrier is up to Scentiva Wholesale, unless the customer has indicated specific preferences and will bear the additional costs.

• Tracking: For all shipments, tracking information will be provided via email once the shipment has been dispatched.

7. Packaging

• All products are packed in professional wholesale packaging suitable for transport.

• Fragile products (such as glass perfume bottles) are given extra protective material.

• Pallets are stabilized with stretch film and provided with shipping labels.

• Special packaging requests can be discussed and may incur additional charges.

8. Transport insurance

• Risk: Transport is at the buyer's risk (EXW conditions), unless otherwise agreed.

• Recommendation: We strongly advise you to take out transport insurance.

• Optional: We can arrange transport insurance for a premium of 1.5% of the order value (minimum €25).

• Without transport insurance, the buyer assumes all risks during transport.

9. Delivery and receipt

9.1 Responsibilities upon delivery

The customer or his authorized representative must:

• To receive the shipment during regular office hours

• The number of packages to be checked

• Inspect the packaging for visible damage

• To sign the bill of lading

9.2 Damage upon delivery

• Visible damage MUST be noted on the bill of lading before signing

• Take photos of the damage

• Please report this within 24 hours to info@osinternational.net

9.3 Signature

Signature without reservation serves as proof of receipt in good order.

9.4 Refusal of delivery

If the customer refuses delivery without a valid reason, all costs (return transport, storage) will be borne by the customer.

10. Undeliverable shipments

10.1 Reasons

A shipment cannot be delivered due to:

• Incorrect or incomplete address information

• Absence of recipient without alternative instructions

• Rejection by recipient

10.2 Costs

• Storage costs at carrier: for customer's account

• Return costs to our warehouse: at customer's expense

• Renewed shipping costs: at customer's expense

• Administrative costs: €50 per incident

11. Customs and import duties (non-EU countries)

• The customer is responsible for:

  • Customs formalities

  • Import duties and taxes

  • VAT in destination country

  • Import permits (if applicable)

• We provide all necessary customs documents:

  • Commercial invoice

  • Packing list

  • Certificate of Origin (on request)

  • Safety data sheets

• Customs delays are beyond our control and are not grounds for cancellation.

12. Tracking status and communication

• After sending you will receive by email:

  • Shipping confirmation

  • Track & trace number

  • Link to carrier for real-time tracking

  • Estimated delivery date

• If you have any questions about your shipment, please contact info@osinternational.net or +31 103074227 .

13. Delayed deliveries

• In case of foreseeable delays, customers will be proactively informed.

• Exceeding the estimated delivery time does not entitle you to:

  • Cancellation (unless the delay is extremely unreasonable)

  • Compensation

  • Discount

• In case of structural problems, we look for a solution together.

14. Contact

Questions about shipping?

OS International BV (Scentiva Wholesale)

• Email: info@osinternational.net

• Phone: +31 103074227

• Address: Kalsdonksestraat 79, 4702 ZB Roosendaal, The Netherlands