Shipping Policy

1. General

This shipping policy applies to all orders placed with Scentiva Wholesale, a trading name of O.S. International B.V.
(Chamber of Commerce: 78042127, VAT: NL861243213B01), located at Kalsdonksestraat 79, 4702 ZB Roosendaal, Netherlands.

2. Delivery Terms

2.1 Standard Delivery

Unless otherwise agreed in writing, we deliver Ex Works (EXW) Roosendaal, Netherlands in accordance with Incoterms 2020.
This means that the risk passes to the buyer as soon as the goods have been made available at our warehouse.

2.2 Other Delivery Terms

Other delivery terms (FCA, DAP, DDP) can be agreed upon request and will then be specified separately on the order confirmation.

3. Processing Time

3.1 Business Days

Orders are processed on business days (Monday to Friday, excluding Dutch public holidays) between 09:00 - 17:00.

3.2 Processing Times

• Orders placed before 12:00 noon: processed the same business day

• Orders placed after 12:00 noon: processed the next business day

• Products in stock: 1-2 business days processing time

• Products made to order: 7-21 business days processing time

3.3 Note

Processing times exclude transit time.

4. Delivery Times per Region

Estimated delivery times from shipment:

Note: The stated delivery times are indicative. Delays due to customs, weather, or force majeure are beyond our control.

5. Shipping Costs

5.1 Determination of Shipping Costs

Shipping costs depend on:

• Weight and volume of the shipment

• Country of destination

• Chosen shipping method

• Additional services (such as insurance, tracking)

5.2 Indicative Shipping Costs within the EU

• Netherlands/Belgium (standard pallet): €45-€85

• Germany/France: €95-€150

• Poland/Czech Republic: €120-€180

• Ukraine/Romania: €180-€280

• Italy/Spain: €150-€220

5.3 Exact Costs

Exact shipping costs are stated in the quote or order confirmation.

5.4 Free Shipping

• Orders above €2,500 to the Netherlands and Belgium

• Orders above €5,000 to Germany, France, Poland

• For other countries upon request

6. Shipping Methods

• We work with reliable transport partners such as:

  • DHL Express / DHL Freight

  • DPD

  • GLS

  • Regional courier services

• The choice of carrier is at the discretion of Scentiva Wholesale, unless the customer has indicated specific preferences and bears the additional costs.

• Tracking: For all shipments, tracking information is provided via email as soon as the shipment has been dispatched.

7. Packaging

• All products are packed in professional wholesale packaging suitable for transport.

• Fragile products (such as glass perfume bottles) receive additional protective material.

• Pallets are stabilized with stretch wrap and provided with shipping labels.

• Special packaging requirements can be discussed and may incur additional costs.

8. Transport Insurance

• Risk: Transport is at the buyer's risk (EXW terms), unless otherwise agreed.

• Recommendation: We strongly advise taking out transport insurance.

• Optional: We can arrange transport insurance for a premium of 1.5% of the order value (minimum €25).

• Without transport insurance, the buyer accepts all risks during transport.

9. Delivery and Receipt

9.1 Responsibilities upon Delivery

The customer or their authorized representative must:

• Receive the shipment during regular business hours

• Check the number of packages

• Inspect the packaging for visible damage

• Sign the delivery note

9.2 Damage upon Delivery

• Visible damage MUST be noted on the delivery note before signing

• Take photos of the damage

• Report this within 24 hours to info@osinternational.net

9.3 Signature

Signing without reservation constitutes proof of receipt in good condition.

9.4 Refusal of Delivery

If the customer refuses delivery without a valid reason, all costs (return transport, storage) will be borne by the customer.

10. Non-deliverable Shipments

10.1 Reasons

A shipment cannot be delivered due to:

• Incorrect or incomplete address details

• Absence of the recipient without alternative instructions

• Refusal by the recipient

10.2 Costs

• Storage costs with the carrier: borne by the customer

• Return costs to our warehouse: borne by the customer

• Reshipping costs: borne by the customer

• Administrative costs: €50 per incident

11. Customs and Import Duties (Non-EU Countries)

• The customer is responsible for:

  • Customs formalities

  • Import duties and taxes

  • VAT in the country of destination

  • Import licenses (if applicable)

• We provide all necessary customs documents:

  • Commercial invoice

  • Packing list

  • Certificate of origin (upon request)

  • Safety data sheets

• Delays due to customs are beyond our control and are not grounds for cancellation.

12. Tracking Status and Communication

• After shipment, you will receive the following by email:

  • Shipping confirmation

  • Track & trace number

  • Link to the carrier for real-time tracking

  • Estimated delivery date

• For questions about your shipment, you can contact info@osinternational.net or +31 103074227.

13. Delayed Deliveries

• Customers will be proactively informed of any foreseeable delays.

• Exceeding the estimated delivery time does not entitle customers to:

  • Cancellation (unless the delay is extremely unreasonable)

  • Compensation

  • Discount

• In the event of recurring problems, we will work together to find a solution.

14. Contact

Questions about shipping?

O.S. International B.V. (Scentiva Wholesale)

• Telephone: +3197010277755

• Email: info.center.osinternational@gmail.com

• Address: Kalsdonksestraat 79, 4702 ZB Roosendaal, Netherlands